To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
For your convenience, drop-off appointments are available. A drop-off means that you could bring your pet at a time that works best for you and leave him/her with us for a few hours. Usually we will ask you to drop-off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients.
If you are requesting a specific doctor for your pet, you will be required to drop off your pet at a specific time. Drop-off patients can be admitted as early as 7:30am Monday through Friday. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the health and safety of all pets in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. We require that ALL animals be placed on a leash or in an appropriate pet carrier before entering the waiting area.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover,debit cards, cash and personal checks.